Returns & Refunds Policy
Last updated: 16 September 2026
Our Returns Promise
Full refund on eligible items
How to Return an Item
- Email us at info@autospareparts.net with your order number and reason for return.
- We will confirm your return request within 24 hours.
- Pack the item securely in its original packaging.
- Post the item to our returns address (provided in the confirmation email).
- Once received and inspected, your refund will be processed within 14 days.
Eligible Returns
Items eligible for return must be:
- Returned within 30 days of delivery
- Unused and in original, undamaged packaging
- In resaleable condition
- Accompanied by proof of purchase (order number)
Non-Returnable Items
The following cannot be returned unless faulty:
- Electrical components that have been installed
- Items damaged due to incorrect installation or misuse
- Parts that have been modified or disassembled
- Items marked as non-returnable at time of purchase
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 7 days of delivery. We will arrange collection at no cost to you and provide a full replacement or refund, including original postage costs.
Refunds
Refunds are issued to the original payment method within 14 days of receiving the returned item. For bank transfers and gift card payments, refunds are issued via bank transfer.
Return Postage
Unless an item is faulty or incorrect, return postage is the customer's responsibility. We recommend using a tracked service and retaining proof of postage. We cannot accept liability for items lost in transit.
Need to start a return?
Our team is ready to help. Get in touch and we'll guide you through the process.
Contact Us